Storage Wapping Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Wapping provides storage and related removal and transport services within the United Kingdom. By placing a booking, using our storage facilities, or instructing us to carry out removal or delivery services, you agree to be bound by these Terms and Conditions.

These Terms and Conditions apply to consumers and business customers unless stated otherwise. Additional written agreements may apply to particular contracts, but in the event of any conflict, these Terms and Conditions will normally take precedence unless expressly agreed in writing.

Definitions

In these Terms and Conditions, the following expressions have the following meanings.

Customer means the person, firm or company who requests storage, removal, transport or related services from Storage Wapping.

Services means any storage, removal, packing, transport, loading, unloading, or related services provided by Storage Wapping.

Goods means the items that you ask us to store, move, transport, pack or otherwise handle.

Contract means the legally binding agreement between you and Storage Wapping for the provision of the Services, incorporating these Terms and Conditions and any written quotation or confirmation.

Service Scope

Storage Wapping provides secure storage units and associated moving and handling services to customers across relevant UK service areas. We may offer packing assistance, loading and unloading, short-term and long-term storage, and local or regional transport of goods to and from our facilities. The precise services to be provided will be set out in your quotation or order confirmation.

We reserve the right to refuse to provide Services where it would be unsafe, unlawful, or unreasonable to do so, including where access is restricted or where goods fall into a prohibited category under these Terms and Conditions.

Booking Process

You may request a quotation for Services via our website, in person, or by other communication channels described on our site or advertising materials. Quotations are normally provided based on the information you supply about the goods, property access, locations, timing and any special requirements.

Where we provide a quotation, it will set out the services, estimated volumes or unit sizes, and pricing structure. Quotations are normally valid for a limited period as stated in the quotation. Any quotation is subject to survey, availability of storage space, vehicle capacity, and confirmation of access and parking arrangements.

Your booking will be confirmed when we accept your request for Services and issue a written confirmation or booking reference. We may require a deposit or prepayment as a condition of confirmation. Until such confirmation is issued, no binding contract for Services exists.

It is your responsibility to ensure that all information supplied during the booking process is accurate and complete, including addresses, inventory estimates, access details such as stairs, lifts or parking restrictions, and any items of exceptional size, weight or fragility. We reserve the right to adjust charges or refuse to proceed with Services if the information proves materially inaccurate.

Payments and Charges

Charges for storage and removal services will be set out in your quotation or booking confirmation. Storage charges are generally payable in advance on a monthly or other agreed periodic basis. Removal and transport charges may be payable in full or in part in advance, depending on the nature of the Services.

We may accept various methods of payment as indicated in our current payment policy. Payment is due on or before the dates specified in your booking confirmation or invoice. If payment is not received by the due date, we may suspend Services, deny access to stored goods, or withhold delivery until payment is made in full.

Where Services are provided over an extended period, such as ongoing storage, we may review our charges and adjust them from time to time. We will provide reasonable notice of any changes to regular storage fees before they take effect. Continued use of our storage facilities after the effective date of any change constitutes acceptance of the new charges.

If payment is late, we may apply reasonable interest and administrative fees in accordance with applicable UK law. In the case of prolonged non-payment for storage, we reserve the right to exercise a lien over your goods and, after giving notice, to sell or dispose of goods to recover unpaid charges and any reasonably incurred costs of sale or disposal.

Customer Responsibilities

You are responsible for ensuring that goods presented for removal or storage are suitably packed, labelled, and prepared for transport, unless you have expressly booked packing or preparation services from us. Fragile or special items should be clearly identified and, where appropriate, separately packed and labelled.

You must ensure that adequate access is available at collection and delivery points, including arranging any parking permissions or permits that may be required. You must also ensure that someone is present and authorised to sign for collection and delivery unless otherwise agreed in writing.

You are responsible for ensuring that your goods do not include any prohibited items such as perishable goods, live animals, illegal substances, firearms, explosives, highly flammable or hazardous materials, or any items specifically excluded by us from time to time. If such goods are found, we may refuse to move or store them, and we may notify the appropriate authorities where required by law.

Cancellations and Amendments

You may cancel or amend your booking by giving us notice in accordance with this section. The amount of notice required and any applicable charges depend on the nature of the Services and the time remaining before the scheduled date.

If you cancel a removal or transport service more than a specified minimum period before the agreed date, which will be stated in your quotation or confirmation, any deposit may be refunded subject to a reasonable administrative fee. If you cancel within a shorter period, part or all of your deposit or prepayment may be retained to cover costs and loss of opportunity.

In respect of storage-only arrangements, you may usually terminate the contract by giving us a minimum notice period as stated in your storage agreement. Charges will continue to accrue until the end of the notice period or until the goods are removed from our premises, whichever is later, unless otherwise agreed.

We may cancel or suspend Services if you materially breach these Terms and Conditions, fail to pay fees when due, or if circumstances beyond our reasonable control make it impractical or unsafe to proceed, such as severe weather, accidents, or issues with property access. Where we cancel due to reasons within our control, we will refund any sums you have paid for Services not yet provided, but we will not be liable for consequential losses beyond that refund unless required by law.

Liability and Insurance

We will exercise reasonable care and skill in providing the Services. However, our liability for loss of or damage to goods, property, or other losses is subject to the limitations set out in this section.

We shall not be liable for loss or damage arising from inherent defects in goods, normal wear and tear, atmospheric or climatic conditions, changes in temperature, acts or omissions of the Customer, or insufficient or improper packing carried out by you or a third party not acting on our behalf.

Our liability for loss or damage to your goods while in our custody or control will, to the fullest extent permitted by law, be limited to a reasonable amount per item or per consignment, as specified in your quotation or any applicable insurance option. We may offer or require that you take out additional insurance cover for higher-value items or consignments. It is your responsibility to declare any items of high value that may require separate insurance arrangements.

We shall not be liable for any indirect, special or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress, whether arising in contract, tort or otherwise, unless such exclusion is prohibited by law.

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

Access to Stored Goods

Access to your stored goods is subject to our facility rules, opening hours and security procedures. We may require proof of identity and may restrict access to authorised persons only. You must notify us promptly of any changes to your contact details and of any persons authorised to access your goods.

We may temporarily restrict access to the storage facility for maintenance, security reasons, or other operational requirements. We will use reasonable efforts to provide notice where practicable and to minimise disruption.

Waste and Environmental Regulations

You must not use our storage facilities or removal services to store, transport or dispose of waste in breach of any applicable waste or environmental regulations. This includes prohibited dumping of items, storing or moving controlled or hazardous waste without the appropriate licences, or leaving unwanted items behind at collection or delivery properties contrary to agreed arrangements.

If during the performance of our Services we encounter waste or items that constitute unlawful or unsafe disposal, we may refuse to remove or store such items, or we may arrange for proper disposal at your cost if you request this and it is lawful and safe for us to do so. In such cases, additional fees may apply to cover handling, transport, disposal charges and any related administrative costs.

You agree to indemnify us for any penalties, fines, or reasonable costs that we incur as a direct result of your breach of waste or environmental regulations, including costs arising from regulatory investigations, clean-up, or disposal, provided that such costs are not the result of our own negligence or misconduct.

Delayed or Failed Access

If we are unable to carry out Services at the agreed time because suitable access is not available, no authorised person is present, or keys or permits have not been arranged, we may charge a reasonable waiting fee or a failed attendance fee. Where appropriate, we may rearrange the booking, but we accept no responsibility for any resulting delay or additional costs incurred by you.

It is your responsibility to ensure that the properties involved in the move or collection and delivery of goods are ready on the agreed dates, including completion of any building work, clearance of routes, and compliance with health and safety requirements.

Complaints and Disputes

If you have a concern or complaint about our Services, you should notify us as soon as possible, giving full details of the issue and any relevant evidence such as photographs, inventories, or delivery notes. We will investigate and respond within a reasonable time frame.

For damage to goods, you must report any visible damage on delivery or as soon as reasonably possible thereafter. Delays in reporting may affect our ability to investigate and, where applicable, process any claim under our liability or insurance provisions.

Data Protection

We will process personal data in accordance with applicable UK data protection legislation. We will use your information to administer your contract, manage payments, provide Services, improve our operations, and comply with legal obligations. Where required, we may share relevant data with insurers, regulators, or other service providers involved in delivering the Services.

Variation of Terms

We may amend these Terms and Conditions from time to time to reflect changes in the law, our business practices, or the Services we offer. The version in force at the time you make your booking will normally govern the Contract for that booking. For ongoing storage arrangements, we may update terms by giving you reasonable notice. Continued use of our facilities after such notice will indicate acceptance of the revised terms.

Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision will be treated as deleted, but the remaining provisions will continue in full force and effect.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.

You and Storage Wapping agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation, except where mandatory consumer protection laws provide otherwise.

By using our storage, removal, or related services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.